Cancellation and Late Arrival Policies
To keep our prices affordable, we have a strict cancellation policy.
We require 24 hours’ notice for any cancellations. Patients who provide less than 24 hours’ notice will be charged a $20 FEE. At our discretion, we may not charge this fee (1) If hazardous snow or ice makes you unable to drive to your appointment safely AND you give us advance notice. (2) If you suddenly become sick AND give us advance notice.
Patients who do not come to a scheduled appointment (no-show) will be charged a $30 FEE.
Late Arrival Policy
We schedule appointments every 10 minutes.
Your appointment with your acupuncturist is 10 minutes (for returning patients) and 20 minutes (for new patients). Although your treatment time is up to an hour (you may rest in your chair with the needles for up to 1 hour), your actual appointment time is 10 minutes.
You are expected to be in your chair and ready for needles at your appointment time. Please arrive with ample time to use the bathroom, check in with the receptionist, and hang your coat BEFORE your appointment time.
We will do our best to accommodate you if you arrive late, but we will first treat those who arrived on time. If you are late and we are unable to fit you in, we will consider it a missed appointment and will assess the $20 fee.
We like to emphasize that if you arrive 5 minutes late for a follow-up treatment, you have already missed 50% of your appointment time with your acupuncturist. You still need time to be checked in by the receptionist, find your chair, take off your shoes and socks, and get your blankets comfortable. This will not allow the acupuncturist enough time to talk to you and insert needles before the next patient arrives. Please note that it is our policy to always treat those who arrive on-time first. If you arrive more than a few minutes late, you will be asked to wait until the next open appointment time. If you are unable to wait, or if there are no open times available, you will be charged a $20 missed appointment fee.
• Please use the online schedule or call (860) 683-0011 or to make/change/cancel an appointment. We cannot process appointment changes or cancellations via email.
• If you need to cancel with less than 24 hours’ notice, please call (860) 683-0011 and leave a message. The online schedule will not allow you to make a cancellation with less than 24 hours’ notice.
• Note that by providing a credit card number to Many Rivers, your credit card may be automatically charged late cancellation, missed appointment, and no-show fees.
Many Rivers Community Acupuncture, LLC
PO Box 533
3 Barnard Lane, Suite 205
Bloomfield, CT 06002